How do I get in Contact?
The easiest way is to pick up the phone: +44 (0) 20 3633 0913 - Jonathan and Sarah are usually available to answer your queries and will do their best to help as much as possible. If you reach the answerphone it's because we're busy with someone else or we're asleep, so do leave a message and we will get back to you.
If you'd rather email us then you can send an email to firstname.lastname@example.org or use our contact form.
We aim to get back to all emails and messages within 48 hours.
How do I buy From the Auction?
There are several ways to buy items
1 Join us live in the auction sale room on sale day. You will be asked to register to bid (this involves filling in a form with your basic contact details and providing us with a form of ID such as Driving Licence) We will then give you a 'paddle'.
NB Don't worry you can't accidentally bid by scratching your nose!
We only accept a raised paddle as a bid.
If you bid live with us in the room - you'll pay the 'hammer price' (what the item sells for, plus a buyer premium (this is 24% +VAT) so for an item who's hammer is £10 - you'll pay £12.40 - for an item which is £100 hammer - you'll pay £124.
2 If you can't be with us on sale day you can place an absentee or commission bid - this is where you fill in a form with the maximum bid you want to place on an item and we bid up to that amount for you. We try and get it as cheaply for you as possible and bid up to your maximum. Absentee or commission bids are treated like live bids in terms of buyer premium (see above)
3 If you want more control over your absentee bidding and are bidding on items with an estimate of £50 or more then we will book a telephone bid for you. We phone you and have you on the end of the phone line during the bidding and you place your bid with us as your go between to the auctioneer. Telephone bids are treated like live bids in terms of buyer premium (see above)
4 If none of the above are an option due to distance or other commitments then you can bid online. We now use three online bidding platforms: our own bid.excaliburauctions.com; the-saleroom.com and invaluable.com
All of these platforms allow you to follow the action online from the comfort of your home and bid using their software. Not quite as exciting as being in the saleroom but a very convenient way of buying at auction. All of these platforms charge you to buy through them - an extra 5% (+VAT) for Invaluable and an extra 4.95% (+VAT) on the Saleroom. Our own site varies from auction to auction but will generally be less expensive than the other two sites.
The table below shows the price an item would cost bought in the various ways.
5 We accept all major personal debit and credit cards (except American Express) FREE of charge - Business Cards (Debit and Credit) incur a charge of 4%. We also accept cash on the day. Bank transfers are our preferred form of payment for all items paid for and being collected after the event.
Please note we can no longer accept cheques.
How do I get to the venue?
The auctions are held in the very comfortable Hub area at The Village Hotel - Centennial Park, Centennial Ave, Elstree, Borehamwood WD6 3SB- there is ample free parking and plenty of places to get refreshments including a bar/restaurant and Starbucks on site. We also provide FREE tea/coffee and cold drinks for everyone attending.
Can you Post the things I win?
Unfortunately we don't have enough manpower to do the packing and shipping. Please contact an outside company such as JenTel Packing or Mailboxes for this service.
JenTel are specialists in Fine Arts, Antiques, Valuables, Collectables and Fragile items and are an approved service provider for LAPADA
For Collection, Bespoke Packing and Shipping needs, both in the UK and Internationally, please contact the team at:
Enquiries@jentelpacking.co.uk or call 01268 776777
Mailboxes – Hampstead - email@example.com - 020 7435 4335
[PLEASE NOTE that we are unable to recommend some other Mailboxes franchises, due to issues experienced by other clients – please contact us for clarification]
How do I receive catalogues and updates?
If you would like to find out when our next auctions are taking place, receive pdf catalogues before the sale is published live, receive occasional offers and discounts and other auction information, then sign up to our mailing list.
Will you value something for me?
The short answer is yes!
If what you would like valuing falls outside our remit of collectables and memorabilia, then we usually know a man who can. We pride ourselves on finding the best fit for your collectables and know when something would be better off with a different auction house.
If you have autographs with provenance, comic books, vintage toys, model railways, posters, movie and music memorablia and other collectables then we can probably help.
So the next question is how do I get something valued?
There are a few options:
- Phone or email us and organise an appointment to bring your items to us at our office in Amersham on one of our valuation days
- Phone or email us and organise a time for us to visit you FREE of charge for a valuation of your items. (We will happily do this wherever possible)
- Complete our valuation form which includes uploading some images. We can usually give a rough valuation from images, which is subject to us having sight of the items.
- Bring your items for a valuation to one of the many events or fairs that we attend